Suzanne E Tjl
map-marker Aurora, Colorado

This is a manipulative sales program

You sign up for a "free" trial for the price of shipping and receive the product after 2 weeks, before you can cancel you are charged, then send more product and charged again. None of this is clear when you sign up. If the product was good, they would not need to sell it in such an underhanded, manipulative manner. I asked to return unused product and was told no. No consideration, they don't really care about customer satisfaction, only getting your initial funds until you realize it is a scan. I will continue posting my complaints in the hope of saving someone else this headache
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Loss:
$364
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Let the company propose a solution

Jennifer D Hds
map-marker Muskegon, Michigan

Scam watch out

I ordered their free sample and have been charged, unauthorized. Two fees of $89.94 for products I do not want nor signed up for.

Some how on the website you get signed up through My Beautiful not Glamour Gold to a monthly subscription of $89.94. BEWARE!!!!!!!!!!!!!!!!!!!!! Do not how this happened. They were able to still hit my account even after I had my bank cancel the debit card they hit before.

BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Cannit find a number to cancel this. Fraud alert, fraud alert, fraud alert. Currently have lost approximately $180 to this, Do not sign up for free trial. Do not know how it turned into a subscription.

BEWARE, BEWARE, BEWARE, BEWARE. Cannot figure out how to get my money back.

Please if anyone can help. I cannot afford this and need my money back.

View full review
Loss:
$185
Reason of review:
Trap

Preferred solution: Full refund

Lisa c Hyi
map-marker Sugar Hill, Georgia

Need to speak with someone

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I am trying to contact your company I called number under your product that I receive monthly. Please send a contact number
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Reason of review:
Poor customer service
jacquelyn l Qwt
map-marker Hopkinsville, Kentucky

Scam, fraud, never reordered

never reordered product and billed huge sum on card. stay away from this. just stuck on hold.
View full review
Loss:
$85
Reason of review:
Poor customer service

Preferred solution: Full refund

Dr. C Bzl
map-marker Marion, Indiana

STOP sending

I've fulfilled my obligation for Glamor Gold but you keep sending and charging me for more... Enough is enough!!! My next step is to file a complaint with the BBB... Thank you! Cindy Gunsalus Cindy Gunsalus 219 W 41st Street Marion. IN 46953
View full review
Loss:
$350
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Let the company propose a solution

Kim S Dpg
map-marker Belington, West Virginia

What a joke!! It was a lie & it is completely misleading!!

I ordered my free trial believing that $4.95 for the shipping was all that I would be required to pay. I did not agree to pay anything else at that time or at anytime in the future, much to my surprise less than a week after receiving my "free trial" I had a charge pending at my bank for $89.94. I absolutely 100% did not sign up for anything or agree to pay anything except the $4.95. If they have to mislead consumers making them believe that their miracle product is free when it is quite costly I'd say that chances are astronomical that the product itself is nothing more than your everyday cream in a jar! I mean who in their right mind would pay $89.94 plus shipping for a product that sells at Wal Mart for only $32.21 & no shipping costs! Shame on the people who are involved with this product! The really sad part is these big companies & corporations bank accounts just keep getting bigger & bigger while the average persons gets smaller thanks to them!! If I knew it would make me look 20 yrs younger absolutely for sure after this I would never be involved with this product not when they are so dishonest from the get go!!
View full review
Loss:
$90
Pros:
  • Frustrating
Cons:
  • Advertised for 495 i was charged 8994
Reason of review:
Pricing issue

Preferred solution: Full refund

1 comment
Guest

Another hater! Apparently you work for them because no one else would be dumb enough to take the merchants side!!

I really didn’t think it would work I was testing the product, just as I did meaningful beauty which doesn’t need to hide the fact that you be billed not only $89.97 but $84.93 the following day!!

Haters like you rarely smile & frowning causes wrinkles go for the Meaningful Beauty it really works!!! So whose the dummy now?

Anonymous
map-marker Bethany, Oklahoma

I GOT A REFUND! CUST SERVICE 1-84*-790-****

GOT A REFUND! Today is September 21, 2018. GLAMOUR GOLD CUST SERVICE number is 1-84*-790-**** I, too ordered this product thinking I was only agreeing to the shipping fee. This company has now charged my credit card for three months of both products, the face and eye creams. I called today, and was able to get a full refund for September, and a partial refund of 75% for August. They told me July was too far out and they weren't able to refund that. They offered me several "deals" before I was able to get a full refund for September. They offered me 30% of purchase price for refund, then 45%, 75%, then finally agreed to 100% for September. When they agreed to the full refund, I thought they meant for all three months. It was only for September, hence the negotiation for all three months separately. I was at my bank when I made this call. Before I agreed to the refund, I put Glamour Gold on hold to make sure the bank couldn't do better. The bank said they wouldn't have gotten what I did from Glamour Gold, because they had actually shipped the product to my house. Some helpful notes: This is a call center, so it's very important to be kind-ish and PATIENT to the operator. I repeated the words 'scam' and 'illegal' every time I said no to the unacceptable offers. My standard answer was "no, I will not accept anything less than a full refund for this product. It is a scam, and that is illegal. I have several thousand complaints just like mine that Im looking at right now, would you like me to forward them to you?" Again, remain calm
View full review
Reason of review:
Return, Exchange or Cancellation Policy
1 comment
Guest

Thanks for the info, I didn't even know how to get in touch with them. I even changed accounts at the bank & it took them 3 months but they still got my money.

Anonymous
map-marker Folsom, California

This is an update review for 133****

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I went back to my bank and let them know the 1st phone number they had for Glamour Gold was invalid. My bank did more research and found a good phone number. Once I got ahold of Glamour Gold billing department, they did give me a 30% discount that I agreed to. Thank you for this forum. It’s been most helpful. I do apologize for my late response, letting you know my issue has been resolved. I do want to state that I believe this is a good product that is over priced and I do not agree with their sales tactics. Thank you again for your help
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Reason of review:
Return, Exchange or Cancellation Policy
Vicky S Jcy

I can't get my order cancelled. Can't get ahold of them

It breaks my face out my face is sensitive. Used it for a while, it didn't do anything but break me out.
View full review
Reason of review:
Bad quality
Ruby J Etx

Dissatisfied Customer

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I received the first product while out of town with no return instructions, no phone numbers, no information about a Membership. Fee days later my credit card was being billed for $89+. Wow, what a surprise. Had to gey a phone number from my credit card statement & credit card company to determine who had charged my cards. I have no desire to deal with Glamor Gold or any affiliates if their. Can't trust anyone to tell the truth in their ads, not even with the celebrities. All about the money.
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Yellow Pine, Idaho

Total scam

Same happened to me. No information about the need to cancel within 14 days. The cream made my neck break out in a painful itchy rash and the eye cream was spilled out in the shipping bag so I could only use it a couple times. Probably a good thing. And then ,y credit card was charged a crazy amount for eye cream and face cream with out my knowing I did call this number 1-84*-675-**** and spoke to a representative that tried very hard to get me to honor my commitment. She offeded 50% off on all future purchases and since it made my skin break out she suggested I continue ordering it and giving it to my family. What a joke. Anyway I said no I wanted a full refund Then she said she could give me a 75% refund for the shipment that has not even been sent yet and I said if she is not authorized then I want to speak to her supervisor. She put me on hold and came back with the two full refund giving me refund numbers and also the two cancellation numbers. So ladies stick to your rights and insist on the full refunds. She said it takes 3 to 10 business days for these refunds. Write down the reps name and ID number which they give in the beginning of the call. This cream is a total rip off and both bottles will go in the trash. To be honest I read about using egg white on eye lids to give some what of a lift to the old hoods and it kind of worked. I just saved a bit of egg white from my morning egg to use.. About a teaspoon and put it in a container in the fridge It lasted me three days so I did it again It feels great and seems to help. Put it on with a Q tip. I am almost 70 so I got the hooded lids and face wrinkles going on. Good luck.
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Reason of review:
Bad quality
Donna F Gln
map-marker Gainesville, Florida

Cancel

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sent more cream with out request. This is the second time I have tried this request. Why do I need100 words to tell you how unprofessional you are. You are a scam and a rip off. I guess I will type Mary had a little lamb.{{Redacted}} All of this and I still have not typed 100 words. {{Redacted}}
View full review
Loss:
$40
Cons:
  • Scam
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous
map-marker Bala Cynwyd, Pennsylvania

BAD BAD BAD

FRAUD, FRAUD, FRAUD, DONT UNDERSTAND HOW THEY MANAGE TO GET RID OF THIS RIP OFF. STAY AWAY FROM THE FREE TRIAL. I ACTUALLY GOR A NEW WRINGKLE FROM FIGHTING BACK MY MONEY
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Reason of review:
Return, Exchange or Cancellation Policy
Chay Wgp
map-marker Davenport, Iowa

The product for eye bags was a ripoff didn't work at all after weeks of using it. also they ripped me off for $40.00

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PRODUCT DIDNT WORK AT ALL AND I GOT RIPPED FOR $40.00. I SPOKE TO THEM AND THEY HAD CHARGED ME $89.95 AFTER ONLY 6 DAYS OF RECEIVING THE PRODUCT. I CALLED THEM AND THEY AGREED TO REFUND ME ONLY HALF. I SUBMITTED A COMPLAINT BUT TO NO AVAIL.I WOULD TELL EVERY NOT TO MESS WITH THIS COMPANY, THEY ARE A TOTAL RIPOFF. RACHEL RAY SHOULD BE ASHAMED OF HERSELF FOR ENDORSING THIS TERRIBLE PRODUCT. DO NOT ORDER ANYTHING FROM THIS RIPOFF COMPANY. THEY ARE THE WORST I HAVE EVER DEALT WITH. I USE IT ON MY EYE BAGS FOR WEEKS AND ABSOLUTELY NOTHING HAPPENED . Wtf Wtf NOW IT WONT LET ME SUBMIT THIS COMPLAINT
View full review
Loss:
$40
Cons:
  • Free sample is not free
  • Lie about the terms and then hold you to your agreement
  • Excessive billing
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

1 comment
Guest

*** ripoff! Bought 2 samples and nowhere did it say I was being entered into a monthly subscription for both samples!

Later in the month they charged $.02 (probably to see if it would go through) then right after that they charged $89.94 and $84.97 a couple days later!

Filed for fraud. What a scam!!

Raniah Pwp
map-marker Syracuse, New York

Big scam

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In July 2018 I accidentally came across the Rachel Ray add for free offer to try Glamour Gold Ageless Cream for shipping fee of $4.95 only and when filling out form it came to offer of free retinol eye serum for same $4.95 shipping fee. Shortly after receiving them I used them as directed and saw no differences in the wrinkles or lightening of aging spots. While waiting for the delivery, I looked up some of the reviews on the products, (which I should have done before ordering) and found that people were getting shipments they did not order and got billed for them. When I got my credit card bill, the 2 charges of $4.95 were on it, so I called my card company and asked them to block any further charges made those two entries. They did so. Sure enough shortly after, I was sent a bottle of the face cream but no bill in the package. When my credit card bill came in August, I had charges for $94.88 and $84.97 (they never did send more eye cream, but billed for it). Called card company again and they said it had already been sent to review and assured me it would be taken off bill and not to worry. My bill due in October came with the $94.88 charge again. I know it will be taken off, but it has become quite a hassle. I don't think I will ever go for a free offer again, no matter how legitimate it sounds.
View full review
Cons:
  • Bait and switch
Reason of review:
Problems with payment